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TidyTake

Support

Most things below you can do yourself in a minute. If not, write to us.

Write to us

One person reads every message. We answer within one working day, usually sooner.

support@tidytake.com

Replies within one working day

  • Your phone model and OS version
  • The app version, from Settings at the bottom
  • What you expected and what happened instead

Delete your account

Deleting removes your account, synced projects, brand profiles and subscription record. Videos and exports on your phone are yours and are not touched.

In the app

  1. 1Open Settings from the avatar on the home screen.
  2. 2Tap Account.
  3. 3Tap Delete account and type DELETE to confirm.
  4. 4Cancel the subscription in the App Store or Play Store separately — stores do not let us cancel on your behalf.

By email

If you cannot get into the app, write to us from the address on the account and we delete it within 30 days, then confirm by email.

Delete my TidyTake account

Manage your subscription

Where you manage it depends on where you bought it.

App Store

  1. 1Open Settings on your iPhone and tap your name.
  2. 2Tap Subscriptions, then TidyTake.
  3. 3Change the plan or cancel from there.

Google Play

  1. 1Open the Play Store and tap your profile picture.
  2. 2Tap Payments and subscriptions, then Subscriptions.
  3. 3Pick TidyTake, then change or cancel.

On the web

  1. 1Sign in on your account page.
  2. 2Open Plan and choose Manage.
  3. 3Change the plan, download invoices, or cancel.

Common problems

The language model is still downloading

The first cut in a language downloads a speech model, around 200 MB, once per language. Keep the app open on Wi-Fi until it finishes; it resumes if you leave. Settings shows what is downloaded and lets you remove one.

It says there is not enough space

A render needs roughly twice the size of the source clip free. Clear the TidyTake cache from Settings, or delete finished projects; the exports already in your camera roll are unaffected.

My HDR clip looks washed out

Clips filmed in HDR are converted to standard range so captions and colours look the same everywhere they get posted. The app warns you before it converts. If the look matters, film in standard range.

The queue stops when I lock my Android phone

Android puts apps to sleep to save battery. Allow TidyTake to run in the background, and turn off battery optimisation for it, in your phone Settings under Apps. The queue then keeps running with the screen off.

The export has no sound

Check whether the clip was filmed with an external microphone that is no longer connected. Re-import the clip and play it in the review screen; if the waveform is flat, the source has no audio track and there is nothing to cut.

I signed in but my subscription is missing

Subscriptions follow the email address, not the phone. Make sure you signed in with the address you used at checkout, then pull to refresh on the plan card. If it is still missing, write to us with the receipt.

Known issues

Anything we have confirmed and are working on is listed here with its status.